Everything you need to know about working with Teklantis. Can't find your answer? Just ask us directly.
Our managed IT support starts from a fixed monthly fee based on the number of users and devices you have. There are no hidden costs and no surprise bills. On our Professional and Premier packages, unlimited onsite support is included with no call-out charge. The Essential package benefits from reduced-rate onsite visits.
Contact us for a no-obligation quote tailored to your business. We'll be upfront about pricing from the very first conversation.
We offer flexible agreements to suit your business. We're confident in our service, so we don't lock you in — we earn your business every month.
All packages include unlimited remote helpdesk support, automated security patching, proactive monitoring and regular health checks. Our Professional and Premier packages also include unlimited onsite support with no call-out charge. On the Essential package, onsite visits are available at reduced rates. We'll always be clear upfront about exactly what's covered before you sign anything.
Response times depend on your package. Our Essential package guarantees a 4-hour response to critical issues and 8 hours for general faults. Professional guarantees 2 hours for critical issues, and our Premier package guarantees 1 hour. Across all packages our systems are monitored around the clock, so we often detect and resolve problems before you even notice them.
Yes — our monitoring runs 24/7. For out-of-hours emergency support, this is included in our managed service packages so your business is never left exposed.
Both. Remote support resolves most issues quickly, but our engineers will come onsite whenever needed — at no extra charge. We cover businesses across the UK.
We begin with a free, no-obligation consultation to understand your current setup and what you need. From there we'll propose a package that fits — no pressure, no hard sell.
Get in touch here and we'll come back to you within one business day.
Most businesses are fully onboarded within one to two weeks. We handle the transition so there's minimal disruption to your team.
Yes, and we handle the transition for you. We'll liaise with your current provider, migrate everything cleanly and make sure there's no gap in coverage. Switching is simpler than most businesses expect.
Ad-Hoc IT support is on-demand technical assistance — you call us when you need us, with no monthly contract or retainer required. It's ideal for businesses that have occasional IT issues, need a one-off fix, or want expert help for a specific project without committing to ongoing managed support.
You only pay for what you use, with transparent pricing and no hidden fees.
Our engineers can assist with almost any IT challenge on an Ad-Hoc basis, including hardware faults and repairs, software troubleshooting, network and Wi-Fi issues, email problems, printer and peripheral setup, cybersecurity incidents, Microsoft 365 queries, data recovery and general IT maintenance.
If you're not sure whether we can help — just call us. We'll give you an honest answer.
Yes — both. For most issues we can resolve things quickly via remote access, which means faster resolution and lower cost for you. Where a physical presence is needed — hardware failure, new equipment setup, network cabling — our engineers can come to your site across the UK.
Ad-Hoc support is priced based on the nature of the work — remote support is charged at an hourly rate, and onsite visits include travel time and are scoped before we begin. We'll always give you a clear indication of cost before starting, so there are no surprises.
For businesses with frequent needs, our managed support packages often work out significantly better value. View our pricing here.
We aim to respond to Ad-Hoc requests the same day, often within a few hours for remote support. Onsite visits are typically scheduled within one to two business days depending on your location and the nature of the issue. For urgent situations, call us directly on 07812 325 383 and we'll do our best to prioritise you.
Absolutely. Many businesses use us to supplement their existing IT team — for specialist work, overflow during busy periods, projects outside their skill set, or cover when key staff are absent. We work alongside internal teams without any friction, and we're always happy to advise rather than take over.
Yes. We follow strict data security protocols and GDPR compliance across all our work, including Ad-Hoc support. Remote sessions use fully encrypted connections, we never store client credentials, and any sensitive data we access in the course of support work is handled with full confidentiality.
We use a layered approach — combining next-generation antivirus, email security, multi-factor authentication (MFA), firewall management and staff awareness training. We also run regular vulnerability assessments to stay ahead of threats.
Our backup and disaster recovery solutions protect your data with immutable, encrypted backups that ransomware cannot touch. In the event of an attack, we can restore your systems quickly and minimise downtime so your business keeps running.
Absolutely. We handle the full migration — email, files, calendars and applications — with minimal disruption to your team. We'll also help your staff get the most out of it after go-live.
Yes. We manage, optimise and support existing Microsoft 365 environments, including security hardening, licence management and ongoing helpdesk support for your team.
We're based at Bartle House, Oxford Court, Manchester, M2 3WQ and support businesses across the UK. Most support is delivered remotely, and our engineers travel nationwide for onsite visits.
Not at all. We support businesses of all sizes — from small teams to larger organisations with complex IT estates. We tailor our service to suit your scale and requirements.
We're happy to answer anything — no obligation, no hard sell. Just honest advice from experienced IT professionals.
Send us your question and we'll come back to you within one business day.
We'll respond within one business day.