1 Who We Are
Our website address is https://www.teklantis.com.
Teklantis Ltd is the data controller responsible for the personal data collected through this website and in connection with the services we provide. We are registered in England and Wales and based at Bartle House, Oxford Court, Manchester, M2 3WQ.
If you have any questions about how we handle your personal data, please contact us at enquiries@teklantis.com or call us on 07812 325 383.
2 Data We Collect
We collect personal data in the following ways:
Contact & Enquiry Forms
When you submit an enquiry through our website contact form, we collect the information you provide, which may include your name, company name, email address, phone number and the content of your message. We also collect your IP address and browser user agent string to help with spam detection.
Email & Phone Correspondence
If you contact us directly by email or phone, we may retain a record of that correspondence including your contact details and the content of your communications with us.
Website Usage Data
We may collect anonymised data about how visitors use our website, including pages visited, time spent on pages and referring websites. This data does not identify you personally.
Uploaded Images
If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We recommend removing location data from images before uploading.
| Data Type | Why We Collect It | Basis |
|---|---|---|
| Name & contact details | To respond to your enquiry and communicate with you | Legitimate interest / contract |
| Company name | To understand your business context and tailor our response | Legitimate interest |
| Email address | To send you a response and follow-up communications | Legitimate interest / consent |
| IP address | Spam prevention and security logging | Legitimate interest |
| Browser & device data | Spam detection and website optimisation | Legitimate interest |
3 How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and provide the IT services you have requested
- To send you information relevant to your enquiry or our services, where you have asked us to or where we have a legitimate interest in doing so
- To prepare and send quotes, proposals and invoices
- To fulfil and manage contracts for IT support services
- To improve our website and the quality of our services
- To comply with legal and regulatory obligations
- To protect against fraud, spam and other security threats
We will never sell your personal data to third parties, and we will never use it for purposes unrelated to your enquiry or our services without obtaining your consent first.
4 Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
- Legitimate interests — processing your enquiry, preventing spam and maintaining the security of our systems
- Contract performance — where we process data to fulfil or manage a contract for services with you
- Consent — where you have actively opted in, for example by ticking a consent box or sending us a message
- Legal obligation — where we are required to process data to comply with applicable law
6 Third-Party Services
Our website uses a small number of third-party services. We have listed them below with links to their own privacy policies:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Fonts | Loading web fonts (Exo 2, DM Sans) — your IP address may be sent to Google's servers | policies.google.com/privacy |
| Unsplash | Stock photography used across the site — images are served from Unsplash CDN servers | unsplash.com/privacy |
| Contact Form (send.php) | Enquiry form submissions are processed by our server and delivered by email to our team | No personal data is stored in third-party systems |
We do not use advertising networks, social media tracking pixels, or any other third-party tracking on this website.
7 Who We Share Your Data With
We do not sell, rent or trade your personal data to any third party.
We may share your data in limited circumstances:
- With members of the Teklantis team who need access to respond to your enquiry or deliver services to you
- With our email hosting and IT infrastructure providers, purely for the purpose of delivering our services
- With professional advisers (such as legal or financial advisers) where required
- With law enforcement or regulatory authorities where we are legally required to do so
Any third parties with whom we share data are required to handle it in accordance with UK GDPR and are only permitted to use it for the specific purpose for which it was shared.
8 How Long We Retain Your Data
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by law.
- Enquiry and contact data — retained for up to 2 years from the date of last contact, after which it is securely deleted unless an ongoing service relationship exists
- Client service data — retained for the duration of our service relationship and for up to 6 years afterwards in line with HMRC requirements and standard commercial retention practices
- Website logs and security data — typically retained for 30 to 90 days for security monitoring purposes
- Email correspondence — retained for as long as is reasonably necessary for business purposes, typically up to 3 years
When data is no longer needed, it is securely and permanently deleted or anonymised.
9 Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct any inaccurate or incomplete data we hold.
Right to Erasure
You can ask us to delete your personal data where there is no compelling reason for us to continue holding it.
Right to Restriction
You can ask us to restrict how we use your data in certain circumstances.
Right to Portability
You can request that we transfer your data to you or a third party in a structured, commonly used format.
Right to Object
You can object to us processing your data based on our legitimate interests, including for direct marketing.
To exercise any of these rights, please contact us at enquiries@teklantis.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data is being processed unlawfully.
10 Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure or destruction. These include:
- Secure HTTPS encryption across all pages of our website
- Access controls limiting who within our team can view personal data
- Regular security assessments of our systems and processes
- Staff awareness of data protection responsibilities
While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you have any concerns about the security of your data, please contact us immediately.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
12 Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your rights, or want to raise a concern about how we handle your personal data, please get in touch:
Teklantis Ltd
Bartle House, Oxford Court, Manchester, M2 3WQ
Email: enquiries@teklantis.com
Phone: 07812 325 383
Website: www.teklantis.com
We aim to respond to all data-related requests within 30 days. If your concern relates to a possible data breach or urgent security matter, please mark your message as urgent and we will prioritise it accordingly.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint · Helpline: 0303 123 1113